Terms & Conditions

Last Updated: February, 15th, 2024

Thank you for choosing Siesta Advisor for your next adventure. Our Terms and Conditions are designed to ensure a mutual understanding and agreement between Siesta Advisor (hereafter referred to as "we," "us," or "our") and you, the participant (hereafter referred to as "you," "your," or "client"), to facilitate a seamless, enjoyable, and safe experience. Please read the following terms carefully before making a booking. By proceeding with a reservation, you acknowledge that you have read, understood, and agreed to be bound by these terms.

1. Booking and Payment Procedures

1.1. Booking Confirmation: All bookings are subject to availability and only confirmed upon receipt of full payment and issuance of a confirmation email from Siesta Advisor.

1.2. Payment Method: Payments can be made via credit/debit card, bank transfer, or any other payment method specified on our official website or booking platforms. Details of payment methods will be provided during the booking process.

1.3. Pricing and Taxes: All prices are listed in the currency specified on our website and include any applicable taxes and fees unless stated otherwise.

2. Cancellation, Modifications, and Refunds

2.1. Customer Cancellation Policy: Cancellations made at least 24 hours before the scheduled start time will receive a full refund. Cancellations within 24 hours of the activity start time are not eligible for a refund.

2.2. Modifications by Customers: Requests for modifications (date, time, or participant details) are subject to availability and may incur additional charges.

2.3. Siesta Advisor Cancellations or Modifications: We reserve the right to cancel or modify bookings due to unforeseen circumstances, safety concerns, or adverse weather conditions. In such cases, customers will be offered an alternative date or a full refund.

2.4. Processing of Refunds: Refunds will be processed to the original payment method within 7-10 business days, subject to banking and processing delays.

3. Weather and Safety Considerations

3.1. Adverse Weather Conditions: We prioritize safety and may cancel activities in the event of hazardous weather conditions. Customers will be notified as soon as possible and offered a reschedule or refund.

3.2. Safety Measures: Participants must comply with all safety instructions and guidelines provided by Siesta Advisor staff and guides. Failure to do so may result in exclusion from the activity without a refund.

4. Participant Requirements

4.1. Health and Fitness: Participants must ensure they are in good health and have the appropriate level of fitness for the activity chosen. You may be required to complete a health questionnaire before participating.

4.2. Age Restrictions: Some activities have minimum age requirements for safety reasons. Please check specific activity details for age restrictions.

4.3. Special Requirements: Please inform us of any special needs, medical conditions, or dietary restrictions at the time of booking so accommodations can be considered.

5. Conduct and Behavior Policy

5.1. Expected Behavior: All participants are expected to act respectfully towards staff, fellow participants, and the environment. Disruptive or disrespectful behavior may lead to removal from the activity.

5.2. Alcohol and Drugs: Participants under the influence of alcohol or drugs will not be permitted to partake in activities and will not be entitled to a refund.

6. Privacy and Data Protection

6.1. Collection of Information: We collect necessary personal information for booking and safety purposes. This may include your name, contact information, payment details, and any special requirements.

6.2. Use of Information: Your information will only be used for the purpose of fulfilling your booking and will not be shared with third parties without your consent, except as required by law.

7. Liability and Insurance

7.1. Liability Waiver: All participants are required to sign a liability waiver before participating, acknowledging the inherent risks associated with the activity and agreeing to release Siesta Advisor from liability for personal injury, property damage, or loss.

7.2. Insurance: Participants are strongly recommended to obtain their own travel insurance covering personal injury, medical expenses, and loss of property.

8. Intellectual Property Rights

8.1. Copyright: The content on Siesta Advisor's website and promotional materials, including text, graphics, logos, and images, is protected by copyright and belongs to Siesta Advisor or its licensors.

9. Amendments to Terms & Conditions

9.1. Right to Amend: We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The most current version will be available on our website and will supersede any previous versions.

10. Governing Law and Jurisdiction

10.1. Legal Compliance: These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Siesta Advisor operates. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Your adventure with Siesta Advisor is just a few steps away. By understanding and agreeing to these detailed Terms & Conditions, you help us ensure a safe, enjoyable, and unforgettable experience for all. Should you have any questions or require further information, please do not hesitate to contact our customer service team.

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