Address:
Office - Avenida de Paris 35, 03730, Jávea
Chiringuito - Avenida del Mediterráneo 15, 03730, Jávea
info@siestaadvisor.com
+34 639 908 367
Thank you for choosing Siesta Advisor for your next adventure. Our Terms and Conditions are designed to ensure a mutual understanding and agreement between Siesta Advisor (hereafter referred to as "we," "us," or "our") and you, the participant (hereafter referred to as "you," "your," or "client"), to facilitate a seamless, enjoyable, and safe experience. Please read the following terms carefully before making a booking. By proceeding with a reservation, you acknowledge that you have read, understood, and agreed to be bound by these terms.
1.1. Booking Confirmation: All bookings are subject to availability and only confirmed upon receipt of full payment and issuance of a confirmation email from Siesta Advisor.
1.2. Payment Method: Payments can be made via credit/debit card, bank transfer, or any other payment method specified on our official website or booking platforms. Details of payment methods will be provided during the booking process.
1.3. Pricing and Taxes: All prices are listed in the currency specified on our website and include any applicable taxes and fees unless stated otherwise.
Siesta Advisor aims to provide flexibility for cancellations while maintaining fairness to all clients. Refunds and vouchers are processed according to the following timeframes.
1.1 Refunds & Vouchers
We understand that plans can change, and we aim to provide a fair and flexible refund policy that balances the needs of our clients with the operational commitments of our team. For cancellations made at least one week (7 days) prior to the scheduled activity, clients are entitled to a 100% refund of the booking cost.
1.2 Notification Requirements
All cancellations must be communicated in written form, either via email to our official contact address or through the booking platform used for the reservation. Refunds are processed promptly but may take 7-10 business days to appear in the customer's account, depending on financial institution processing times.
1.3 Exceptions to Policy
We understand that unexpected events such as sudden illness, family emergencies, or other significant circumstances may necessitate cancellations. In such cases, we will review exceptions to our cancellation policy on a case-by-case basis. Customers must provide supporting documentation (e.g., medical notes, death certificates) for their claims. Our goal is to accommodate these situations as fairly as possible while considering the interests of all parties.
3.1. Adverse Weather Conditions: We prioritize safety and may cancel activities in the event of hazardous weather conditions. Customers will be notified as soon as possible and offered a reschedule or refund.
3.2. Safety Measures: Participants must comply with all safety instructions and guidelines provided by Siesta Advisor staff and guides. Failure to do so may result in exclusion from the activity without a refund.
4.1. Health and Fitness: Participants must ensure they are in good health and have the appropriate level of fitness for the activity chosen. You may be required to complete a health questionnaire before participating.
4.2. Age Restrictions: Some activities have minimum age requirements for safety reasons. Please check specific activity details for age restrictions.
4.3. Special Requirements: Please inform us of any special needs, medical conditions, or dietary restrictions at the time of booking so accommodations can be considered.
5.1. Expected Behavior: All participants are expected to act respectfully towards staff, fellow participants, and the environment. Disruptive or disrespectful behavior may lead to removal from the activity.
5.2. Alcohol and Drugs: Participants under the influence of alcohol or drugs will not be permitted to partake in activities and will not be entitled to a refund.
6.1. Collection of Information: We collect necessary personal information for booking and safety purposes. This may include your name, contact information, payment details, and any special requirements.
6.2. Use of Information: Your information will only be used for the purpose of fulfilling your booking and will not be shared with third parties without your consent, except as required by law.
7.1. Liability Waiver: All participants are required to sign a liability waiver before participating, acknowledging the inherent risks associated with the activity and agreeing to release Siesta Advisor from liability for personal injury, property damage, or loss.
7.2. Insurance: Participants are strongly recommended to obtain their own travel insurance covering personal injury, medical expenses, and loss of property.
8.1. Copyright: The content on Siesta Advisor's website and promotional materials, including text, graphics, logos, and images, is protected by copyright and belongs to Siesta Advisor or its licensors.
9.1. Right to Amend: We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The most current version will be available on our website and will supersede any previous versions.
10.1. Legal Compliance: These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Siesta Advisor operates. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
Your adventure with Siesta Advisor is just a few steps away. By understanding and agreeing to these detailed Terms & Conditions, you help us ensure a safe, enjoyable, and unforgettable experience for all. Should you have any questions or require further information, please do not hesitate to contact our customer service team.
Siesta Advisor es una empresa familiar con más de una década de experiencia dedicada a ofrecer experiencias turísticas y de aventura en la costa de Jávea, especializada en actividades como kayak, snorkel y turismo activo al aire libre. Nuestro compromiso se centra en proporcionar un servicio seguro, profesional y cercano, garantizando vivencias únicas y de alta calidad a nuestros clientes, respaldadas por un equipo experto y apasionado y por numerosos reconocimientos internacionales que avalan nuestra dedicación y excelencia.
Para respaldar y avalar el trabajo que hemos realizado de manera satisfactoria durante el trayecto de la empresa, se ha decidido certificar a Siesta Advisor SL, bajo los requisitos de las normas internacionales UNE-EN-ISO 9001:2015 de Sistemas de Gestión de Calidad y UNE-EN-ISO 14001:2015 Sistemas de Gestión de Medio Ambiente.
Siendo el alcance de nuestra actividad: “Excursiones en kayak & alquiler de kayak” Nuestro objetivo fundamental es el cumplimiento de los requisitos de nuestros clientes y garantizar que los servicios que prestamos se realicen dentro de un alto nivel de calidad y eficiencia, aspirando a ser la opción más fiable y cumplir con las expectativas de nuestros clientes y partes interesadas. Compromiso de mejora continua en nuestros trabajos, personal y procesos de gestión de calidad y medio ambiente, compromiso en la protección del medio ambiente y prevención de la contaminación mediante el uso sostenible de recursos y correcta gestión de los residuos.
La Dirección de nuestra organización se compromete a los siguientes principios básicos: Determinar las partes interesadas internas y externas que son pertinentes para el sistema de gestión de la calidad y medio ambiente y cumplir con sus requisitos, así como entender el contexto de la organización y determinar las oportunidades y los riesgos del mismo como base para la planificación de acciones para abordarlos, asumirlos o tratarlos.
La Dirección de SIESTA ADVISOR SL - 20/02/2026
La Política de Calidad y Medio ambiente es comunicada a todo el personal de la organización con el fin de que sea entendida en todos los niveles y se encuentra a disposición del público bajo solicitud de cualquier parte interesada.
Esta Política de Calidad y Medio Ambiente es revisada para su continua adecuación al menos una vez al año, a la vez que los objetivos y metas de Calidad, constituyendo un marco de referencia para el establecimiento y revisión de los mismos.