At Siesta Advisor, we aim to be transparent, fair, and consistent in how we manage cancellations, refunds, and participation requirements. This policy is designed to protect both our clients and our team while ensuring safety, operational efficiency, and a high-quality experience for everyone involved.
Our cancellation and refund conditions are based on clear timeframes, seasonal demand, and logistical planning, particularly during peak months. Weather-related decisions are always made with safety as the top priority and remain at the discretion of Siesta Advisor. Participation is subject to meeting minimum age, health, fitness, weight, and behavioural requirements, all of which are communicated clearly during the booking process and prior to the activity.
Late arrivals, failure to meet participation requirements, or non-compliance with safety, conduct, or environmental rules may result in exclusion from the activity without refund. Exceptions may be considered only in genuinely unforeseen circumstances and are reviewed on a case-by-case basis with appropriate documentation.
By confirming a booking with Siesta Advisor, clients acknowledge and accept the terms outlined in this policy.
Customers are entitled to a full refund for cancellations made at least 24 hours prior to the scheduled start of the activity. Cancellations must be submitted in writing — either via email to our official contact address or through the booking platform used for the reservation. Refunds are processed promptly but may take 7–10 business days to appear in the customer’s account, depending on their financial institution.
Customers may reschedule their booking (date or time) free of charge if requested more than 24 hours before the activity. Changes made within 24 hours of the activity will incur a €15 fee per participant in the booking. This policy applies year-round.
For June, July, August and September for bookings of four or more participants, a 50% deposit of the total amount is required to secure the reservation. This deposit is refundable only if the cancellation is made at least 24 hours before the activity’s scheduled start time. If cancelled later than that, the deposit will be forfeited.
We understand that unforeseen circumstances may occur, such as illness, family emergencies, or other significant events. In such cases, we will review refund exceptions on a case-by-case basis. Supporting documentation (e.g., medical certificate, invoice of the car crane, death certificate, etc) must be provided. Our goal is to remain fair and compassionate while maintaining consistency for all clients.
Siesta Advisor shall not be held liable for cancellations, delays, or modifications resulting from force majeure events, including but not limited to natural disasters, fires, pollution alerts, pandemics, government restrictions, strikes, maritime authority closures, or any circumstances beyond our reasonable control. In such cases, clients may be offered a voucher or an alternative date. In such cases, clients may be offered a voucher or alternative date. Where required under applicable law, a monetary refund will be provided.
The safety and enjoyment of our participants are our top priorities. Siesta Advisor reserves the right to reschedule tours or cancel due to adverse weather conditions that could endanger participants or staff. All weather-related decisions are made solely at Siesta Advisor’s discretion. If Siesta Advisor reschedules or cancels an activity due to adverse weather and the client is unable to attend the alternative date, a voucher will be issued.
If Siesta Advisor determines that conditions are safe to proceed, but a client chooses not to participate due to personal weather concerns, no monetary refund will be issued. Instead, the client will receive a voucher to rebook the activity for a future date.
If an activity must be cancelled due to weather, clients will be informed as early as possible via email or telephone to minimize inconvenience.
Where an activity is partially completed due to weather or safety conditions, it shall be considered fulfilled unless otherwise determined by Siesta Advisor.
All participants must have a basic level of physical fitness and be confident, proficient swimmers. To ensure safety and equipment stability, participants must weigh 100 kg or less. Participants exceeding this limit must be fully capable of maintaining balance and stability in the kayak. If a participant is unable to safely perform the activity due to weight, fitness level, or swimming ability, no refund will be issued, except where required under applicable consumer protection law, as these requirements are clearly communicated during the booking process and in the reminder email sent 48 hours prior to the activity. Children aged 4 to 16 years must be accompanied by an adult. Failure to meet this requirement will result in denied participation without refund.
Clients must inform Siesta Advisor of any medical conditions, injuries, pregnancy or dietary restrictions that could affect their participation. This information should be disclosed at the time of booking or as soon as it becomes relevant. If customers do not notify us at least 24 hours before the activity and still decide to come but are unable or choose not to participate, no refund will be issued, except where required under applicable consumer protection law.
Participants must not be under the influence of alcohol, drugs, or any substance that impairs judgment or coordination. Anyone suspected of being under the influence will be denied participation without refund.
Siesta Advisor reserves the right to assess each participant individually prior to and during the activity to ensure that minimum safety requirements are met, including but not limited to age, weight, physical fitness, swimming ability, health condition, and overall capability to safely perform the activity. Where a participant does not meet these requirements, or where their participation may pose a risk to themselves, other participants, or staff, Siesta Advisor reserves the right to deny or terminate that individual’s participation, even if the activity proceeds for the rest of the group. Participation decisions are made on an individual basis and may differ between participants within the same booking or group. The fact that other participants are permitted to continue with the activity does not imply that all individuals meet the required safety criteria. Where participation is denied due to failure to meet clearly communicated requirements, no refund shall be issued, except where required by applicable law. All such decisions are made at the sole discretion of Siesta Advisor and are final.
Clients are responsible for the proper use of all equipment provided during the activity. Damage caused by misuse, negligence, or failure to follow guide instructions may result in repair or replacement charges.
If a client arrives without a dog life jacket or with a dog exceeding the permitted weight limit of 25 kg, participation will be denied without refund. This requirement is clearly stated in the booking confirmation email and in the reminder email sent 24 hours prior to the activity.
All Siesta Advisor activities operate on a fixed schedule and begin strictly at the published start time. These start times are communicated clearly during the booking process, in the booking confirmation, and again in reminder communications sent prior to the activity. Punctuality is essential, as our activities are group-based and often subject to environmental, maritime, and logistical constraints. Delaying the start of an activity negatively impacts safety briefings, equipment allocation, route planning, and the experience of all participants.
Participants are required to arrive well in advance of the scheduled start time to allow sufficient time for check-in, equipment fitting, safety briefings, and group organization. This is 30 minutes prior to the activity in low season (October, November, December, January, February, March, April, and May), and 60 minutes in high season (June, July, August, and September). Failure to arrive within the required arrival window may result in denied participation, even if the activity has not yet departed.
A participant is considered late if they:
• Arrive after the scheduled start time, or
• Arrive without sufficient time to complete mandatory check-in, equipment fitting, or safety briefing before departure, or
• Arrive after the group has already entered the water or departed the meeting point.
Once the group has begun the activity, late participants will not be integrated into the tour.
Siesta Advisor will not delay an activity to accommodate late arrivals. Waiting for late participants compromises:
• The safety of the group and guides
• Tidal, wind, and sea condition planning
• Route timing and return schedules
• The experience and fairness toward punctual clients
For these reasons, activities proceed as scheduled regardless of individual delays.
Late arrivals are not eligible for refunds, partial refunds, or free rescheduling. This includes delays caused by:
• Traffic or parking difficulties
• Navigation or GPS errors
• Public transport delays
• Difficulty finding the meeting point
• Personal time mismanagement
These risks are the sole responsibility of the participant.
In rare circumstances and only at Siesta Advisor’s discretion, a late participant may be offered:
• A voucher for a future date, or
• Placement on another activity, subject to availability
Such accommodation is not guaranteed, is assessed case by case, and does not constitute a client right or entitlement.
Participants who anticipate being late must contact Siesta Advisor as soon as possible. While this allows our team to be informed, advance notice does not guarantee participation, refunds, or rescheduling. Failure to communicate a delay will automatically result in classification as a no-show.
Participants who fail to arrive within the required time window or who arrive after the activity has started will be classified as no-shows. No-shows are not entitled to refunds, rescheduling, or vouchers.
All participants must behave respectfully toward staff, other clients, and the environment. Any harassment, discrimination, aggression, or unsafe behavior will result in immediate removal from the activity without refund.
Participants must respect local ecosystems and follow Leave No Trace principles. Failure to comply may result in removal from the activity without refund and restrictions on future bookings with Siesta Advisor.
Siesta Advisor guides have full authority to modify routes, activities, group dynamics, or remove participants at any time for safety, environmental, or operational reasons. All such decisions are final and do not entitle the client to a refund.
Certain activities require a minimum number of participants to operate safely and efficiently. If this minimum is not met, Siesta Advisor reserves the right to cancel or reschedule the activity. In such cases, clients will be offered a full refund or an alternative date.
Safety briefings and instructions are provided in English and/or Spanish. Clients are responsible for understanding these instructions. If a participant is unable to understand safety instructions and this compromises safety, participation may be denied without refund.
All refunds are issued through the original payment method and booking platform used at the time of purchase. Siesta Advisor is not responsible for processing delays, fees, or conditions imposed by third-party booking platforms or financial institutions.
By participating in Siesta Advisor activities, photos and videos taken by Siesta Advisor employees, may be used for promotional purposes only where explicit consent has been provided. Clients may opt out at any time.
By completing a booking with Siesta Advisor, clients confirm that they have read, understood, and accepted this Cancellation, Refund & Participation Policy in full.
