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Address:
Office - Avenida de Paris 35, 03730, Jávea
Chiringuito - Avenida del Mediterráneo 15, 03730, Jávea
info@siestaadvisor.com
+34 639 908 367
Siesta Advisor S.L.
Last updated: May 25th, 2026
Approved by: Management of Siesta Advisor S.L.
Scope: Maritime Activities
Siesta Advisor S.L. is a family-run outdoor adventure and active tourism company based in Jávea/Xàbia, Alicante, with more than a decade of experience delivering high-quality coastal experiences.
We specialise in outdoor activities such as kayaking, snorkelling, kayak rental, and active tourism experiences along the coastline of Jávea. Our work is based on safety, professionalism, environmental responsibility, personal service, and a genuine passion for nature and adventure.
Our objective is to provide safe, reliable, memorable, and high-quality experiences for our clients, supported by a trained and passionate team, efficient internal processes, and a commitment to continuous improvement.
To strengthen and formalise the quality and environmental standards already present in our work, Siesta Advisor S.L. has decided to implement and certify its management systems in accordance with:
• UNE-EN ISO 9001:2015 — Quality Management Systems
• UNE-EN ISO 14001:2015 — Environmental Management Systems
This policy provides the framework for our quality and environmental objectives and applies to our services, staff, internal processes, suppliers, operational partners, clients, and other relevant interested parties.
Siesta Advisor is committed to delivering services that meet client expectations, legal requirements, safety standards, and the needs of relevant interested parties.
We understand quality as more than simply completing an activity. For us, quality means creating a professional, safe, organised, enjoyable, and trustworthy experience from the first client interaction to the end of the activity.
Our quality commitments include:
• Providing a safe, professional, and well-organised service.
• Ensuring clear communication with clients before, during, and after each activity.
• Maintaining high standards of customer care and professionalism.
• Using appropriate equipment and maintaining it correctly.
• Training our team so they can perform their roles safely, confidently, and effectively.
• Reviewing internal processes to improve efficiency, consistency, and client satisfaction.
• Listening to customer feedback and using it to improve our services.
• Ensuring that operational decisions are made with quality, safety, and environmental responsibility in mind.
Our aim is to be recognised as one of the most reliable, professional, and trusted active tourism companies in our sector.
Siesta Advisor operates in natural coastal environments of exceptional ecological and scenic value. Because our activities take place in direct contact with the sea, coastline, beaches, coves, cliffs, caves, and marine areas, environmental protection is central to our way of working.
We are committed to protecting the environment, preventing pollution, reducing the environmental impact of our activities wherever possible, and promoting responsible behaviour among staff, clients, and partners.
Our environmental commitments include:
• Preventing pollution during our activities and internal operations.
• Reducing waste and ensuring correct waste separation, storage, and disposal.
• Promoting the sustainable use of natural resources.
• Respecting protected natural areas, marine environments, coastal habitats, flora, and fauna.
• Avoiding unnecessary disturbance to wildlife and natural ecosystems.
• Encouraging responsible behaviour from clients during activities.
• Reducing single-use materials where possible.
• Promoting environmental awareness among staff and participants.
• Maintaining equipment properly to extend its useful life and reduce unnecessary consumption.
• Complying with applicable environmental laws, permits, regulations, and local authority requirements.
We recognise that responsible tourism must protect the natural spaces that make our experiences possible.
Siesta Advisor S.L. is committed to complying with all applicable legal, regulatory, environmental, tourism, safety, and operational requirements relevant to our activity.
This includes, where applicable:
• Active tourism regulations.
• Environmental legislation.
• Coastal and maritime requirements.
• Local authority rules and permissions.
• Protected area requirements.
• Safety and emergency obligations.
• Waste management requirements.
• Client protection and service quality obligations.
• Any additional requirements accepted by the company.
We also commit to identifying and reviewing the needs and expectations of relevant interested parties, including clients, employees, suppliers, public authorities, local communities, environmental stakeholders, and regulatory bodies.
Siesta Advisor works to identify, control, and reduce the environmental impacts generated by its services and internal processes.
This includes the impact of:
• Kayak excursions and kayak rental.
• Client and staff behaviour in natural areas.
• Equipment preparation, use, cleaning, storage, and maintenance.
• Waste generated during operations.
• Transport and logistics connected to activity delivery.
• Office, chiringuito, and operational base activities.
• Energy, water, and material consumption.
• Supplier and partner activities where relevant.
We aim to minimise our environmental footprint through prevention, planning, responsible decision-making, staff training, and continuous operational improvement.
All members of the Siesta Advisor team have a role in maintaining quality standards and protecting the environment.
Management is responsible for providing direction, resources, procedures, training, and leadership. Staff are responsible for following established procedures, acting professionally, protecting the natural environment, communicating issues, and contributing to continuous improvement.
We commit to:
• Training staff in quality and environmental procedures.
• Promoting responsible environmental conduct.
• Encouraging staff to identify risks, inefficiencies, and opportunities for improvement.
• Creating a culture where quality, safety, and environmental responsibility are part of daily work.
• Ensuring that staff understand the importance of their role in client satisfaction and environmental protection.
Siesta Advisor is committed to maintaining clear, fluid, and effective communication both internally and externally.
Internally, we promote communication between management, guides, operational staff, customer service, and other team members to ensure that information is shared correctly and that activities are delivered safely and consistently.
Externally, we communicate with clients, suppliers, local authorities, partners, and other relevant interested parties in a professional and transparent manner.
This policy is communicated to all staff so that it is understood and applied at all levels of the organisation. It is also made available to the public and to any interested party upon request.
Siesta Advisor recognises that quality and environmental performance depend on understanding the context of the organisation, identifying risks and opportunities, and taking appropriate action.
We commit to:
• Reviewing internal and external factors that may affect our quality and environmental management system.
• Identifying the needs and expectations of relevant interested parties.
• Assessing risks and opportunities related to our services, operations, environment, staff, clients, and compliance obligations.
• Planning actions to address, reduce, accept, or manage those risks.
• Setting quality and environmental objectives.
• Monitoring performance and reviewing results.
• Improving our management systems, staff performance, operational procedures, and environmental practices.
Continuous improvement is a core principle of Siesta Advisor’s management approach.
Siesta Advisor aims to strengthen its competitiveness by building trust, professionalism, reliability, and customer loyalty.
We seek to achieve this by:
• Meeting or exceeding client expectations.
• Delivering safe and enjoyable experiences.
• Maintaining a respectful and professional treatment of all clients.
• Providing clear information before and during activities.
• Responding effectively to feedback, complaints, and improvement opportunities.
• Ensuring that clients feel well cared for throughout the experience.
• Continuously improving the quality and consistency of our services.
Customer satisfaction is one of the main indicators of the effectiveness of our quality management system.
Siesta Advisor is committed to the responsible use of resources and the prevention of pollution.
Where possible, we aim to:
• Reduce unnecessary consumption of materials.
• Extend the lifespan of equipment through correct use and maintenance.
• Separate and manage waste correctly.
• Avoid leaving waste in natural areas.
• Reduce avoidable plastic and single-use materials.
• Use water, energy, and cleaning products responsibly.
• Prevent contamination of beaches, coves, marine areas, and coastal environments.
• Encourage clients to respect the environment during all activities.
Environmental responsibility is integrated into both our field operations and our internal business processes.
Siesta Advisor recognises that effective quality and environmental management requires the active participation of the whole team.
We commit to providing training, guidance, and information so that employees can contribute to:
• Better service quality.
• Safer activities.
• More efficient internal processes.
• Reduced environmental impact.
• Improved waste management.
• Stronger client communication.
• Responsible conduct in natural environments.
We encourage staff to propose improvements and participate actively in maintaining and improving the company’s quality and environmental performance.
This Quality and Environmental Policy is reviewed at least once per year to ensure that it remains appropriate to the context, activities, risks, objectives, and strategic direction of Siesta Advisor S.L.
The policy also provides the framework for establishing and reviewing the company’s quality and environmental objectives.
Where necessary, the policy may be updated to reflect changes in legislation, operations, environmental conditions, stakeholder expectations, company objectives, or certification requirements.
The Management of Siesta Advisor S.L. confirms its commitment to:
• Complying with applicable legal, regulatory, environmental, and quality requirements.
• Protecting the environment and preventing pollution.
• Promoting sustainable use of resources and correct waste management.
• Improving the quality of services and internal processes.
• Maintaining effective communication with staff, clients, and interested parties.
• Providing training and resources to support quality and environmental performance.
• Reviewing risks, opportunities, objectives, and performance.
• Continuously improving the quality and environmental management system.
This policy reflects Siesta Advisor’s commitment to responsible tourism, professional service, environmental protection, customer satisfaction, and continuous improvement.
The Management of Siesta Advisor S.L.
Date: 25/05/2026
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